Fabric Care | Product Description | Returns and Exchanges
Wash with a minimal amount of natural soap or mild detergent. Machine or hand wash separately with cold water; use gentle cycle; air dry; steam iron. Do not use detergent that contains enzymes, bleach, fabric softeners, or that is formulated for wool. Do not dry clean, soak, or bleach. We do not accept returns of fabric improperly maintained.
Kolka products are individually hand block printed, on pure natural cotton using environment friendly, chemical free dyes. The base fabric on majority of the products is cream-coloured, not white. Smudges, spots, and other colour variations are intrinsic to handmade products. It is the imperfections that give each product its uniqueness. These imperfections should not be viewed as faulty.
Returns and Exchanges
We at Kolka trust and know that you may have to return or exchange your purchased items sometimes. We are very flexible and will ensure that your experience is pleasurable.
We accept all* returns and exchanges within 14 business days of purchase, as long as the product is in its original condition and packaging.
All returns or exchanges must be addressed in writing via email to firstname.lastname@example.org within 24 hours of receiving the goods. We will happily arrange a replacement or a credit towards your purchase, once we receive the product in its original condition.
Postage paid by customer on returns or exchanges.
*Since our products are handmade, we do not accept returns or exchanges for products in conditions as described in "Product Description" or for failing to follow "Fabric Care".