Kolka recognises the importance of protecting the privacy and rights of individuals and is committed to protecting your privacy online. We use a variety of security measures to protect your information.
This is our privacy policy and it outlines how we collect and manage your personal information.
Please note, by accessing or using kolka.com.au you agree to the terms of our privacy policy and website terms and conditions. If you do not agree to these terms, please do not use or access our website.
If you have any questions regarding our privacy policy, please feel free to contact us by email at info@kolka.com.au
What do we mean by your “personal information”?
When referred to in this policy, the term “personal information” includes any information that can be used to personally identify you. This could include your name, address, phone number, email address, and date of birth. If the information that we collect can personally identify you or you can be reasonably identified from it, we classify it as personal information.
How do we collect your personal information?
We will collect your personal information directly from you and we may collect it in the following ways:
- through your access and use of our website;
- during conversations between you and our representatives;
- when you complete an order
- when you contact us for further information or register your details on our website;
- your participation in surveys and other types of research;
- when you enter a promotion, or contest hosted by Kolka;
- when you subscribe to our mailing list; or
What type of personal information do we collect?
We may collect the following types of personal information from you:
- your name, residential mailing, email addresses and mobile number;
- details of the products you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and to respond to your enquiries;
- any additional information relating to you that you provide to us directly through our website or indirectly through use of our website or online presence; and
- any information you provide us through our customer surveys and competitions.
What other information do we collect from you?
To help us improve your online experience at Kolka we collect anonymous information about website activity. We use this data to evaluate our website's performance and to improve the content we display to you.
To evaluate the effectiveness of our online advertising, we may use third parties to collect statistical data. No personal information is collected on these occasions. However we may log IP addresses (the electronic address of a computer connected to the internet), geolocations, device types, browser types, activity on our site, and visit history to analyse trends, track our users’ movements and to gather broad demographic information about our visitors.
Our website uses Google AdWords, Google Analytics and the Google Display Network combined together to display Kolka ads to you on other websites after you have visited our website. In the industry, this practice is known as remarketing and is a tool that Google offers to businesses. If you would like to know more about the remarketing program, you can find out more here. If you would like to opt-out of receiving advertising like this from Google, you can manage these settings by visiting the Google Ad Settings.
Why do we collect and use your personal information?
Kolka collects and uses your personal information to better understand your needs as a customer and to help us provide you with better service. We collect, use and hold your personal information:
- to complete a transaction online via our website;
- to deal with your queries or customer service issues promptly whether by email, telephone or mail;
- to keep you up-to-date with products, services, events or promotions we think may be of particular interest through a variety of channels. You are able to “opt-out” from this activity at any time;
- to enhance your customer experience online and help us complete your transactions faster;
- for planning, marketing or research purposes;
- to provide you with access to protected areas of our website;
- to conduct business processing functions including couriers or postal services.
How do we protect your personal information?
Kolka is focused on the protection of our customers’ data security. Our internal policies cover data security, credit card compliance, and data breach response plans in the event of an incident. Below are some of the key methods we use to management risk with respect to personal information:
- physical data is stored in purpose-built, third party data centres ensuring physical security of data;
- all networks and servers are protected by firewalls, threat monitors, bot blockers, and anti-external party data encryption tools where relevant;
- all wireless access points are protected by firewalls and threat monitors;
- all end points are kept in a recent patch state;
- Physical network devices are replaced when they are no longer supported or their firmware is no longer supplier updated;
- internet traffic is monitored to ensure antisocial sites are blocked and alerts set for breaches of our policy;
- all emails are scanned for threats and blocked where relevant;
- any personal data electronically transmitted or received is encrypted via SSL certificates for web traffic and other encryption methods employed by our fire walls and universal threat monitors;
- third-party applications (such as web payment gateways) that Kolka partners with are verified as PCI compliant with industry standard data protection protocols in place. We use a reputable fraud monitoring service as part of our web payment gateway.
Who do we share your information with?
Kolka will not sell, rent, or lease your personally identifiable information to others other than as described in this privacy policy. We may disclose your personal information to:
- our employees, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, couriers, payment processors.
- suppliers and other third parties with whom we have commercial relationships for business, marketing, and related purposes.
We do not provide your personal information to other organisations for the purposes of direct marketing.
Direct marketing material
At Kolka we may send you direct marketing communications and information about our products and services that we consider may be of interest to you.
All our email-based services to our members are opt-in and members have the ability to opt-out (i.e. to suspend or cancel all marketing emails from the Kolka site) at any time. This can be controlled by clicking the “Unsubscribe” link found at the bottom of all electronic newsletters that Kolka send. Alternatively if you would like to unsubscribe from receiving electronic newsletters please contact us at info@kolka.com.au and we will remove your details from our database.
Credit card security
We take credit card security extremely seriously and always endeavour to provide a safe and secure platform on which to conduct Online transactions. Kolka uses the industry standard Secure Sockets Layer (SSL) protocol which encrypts your credit card information as it is transmitted over the internet. This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check that the URL starts with HTTPS rather than HTTP and look for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window.
Links to other websites
We may provide links to third party websites via www.kolka.com.au which are provided solely as a convenience to you and are not operated by us. These linked sites are not under our control and we do not accept responsibility for the conduct of companies linked from this website. Kolka is not responsible for any of these sites, their content or their usage of your personal information.
How to contact us
Please contact us as per the details below or email us at info@kolka.com.au If you have any questions about Kolka’s privacy policy.
We will treat your requests or complaints confidentially and we will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
This privacy statement may change periodically, so to keep up to date with our latest policy always look back to this page.