We want you to shop with confidence, knowing that you can return your purchase for a refund or exchange if you change your mind, as long as the following are met:
- You have proof of purchase (either the tax invoice sent with your order confirmation or packing slip sent with your parcel);
- You purchased the product in the last 14 days; and
- The product is in its original saleable condition with all packaging and labels and has not been washed or used.
Returns are processed using the original payment method. Postage charges on returns are not refundable. All returns or exchanges must be addressed in writing via email to info@kolka.com.au within 24 hours of receiving the goods.