Returns and Exchanges
We at Kolka trust and know that you may have to return or exchange your purchased items sometimes. We are very flexible and will ensure that your experience is pleasurable.
We accept all* returns and exchanges within 14 business days of purchase, as long as the product is in its original condition and packaging.
All returns or exchanges must be addressed in writing via email to info@kolka.com.au within 24 hours of receiving the goods. We will happily arrange a replacement or a credit towards your purchase, once we receive the product in its original condition.
Postage paid by customer on all returns or exchanges.
*Since our products are handmade, we do not accept returns or exchanges for products in conditions as described in "Product Description" or for failing to follow "Fabric Care".
*No refunds or exchanges for discounted items or for change of mind.